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19 June 2024
US Government Files Lawsuit Against Adobe
CALIFORNIA—
Adobe is facing a lawsuit in the US alleging that the software giant’s subscription policies have violated legislation designed to protect customers.The US Justice Department, with the Federal Trade Commission, announced a civil enforcement action against Adobe Inc . The US authorities claim that Adobe has violated the Restore Online Shoppers’ Confidence Act. “The lawsuit alleges that the defendants imposed a hidden ‘Early Termination Fee’ on millions of online
subscribers and that Adobe forced subscribers to navigate a complex and challenging cancellation process designed to deter them from cancelling subscriptions they no longer wanted,” the authorities stated. The complaint also alleges that “for years, Adobe has profited from this hidden fee, misleading customers about the true costs of a subscription and ambushing them with the fee when they try to cancel, wielding the fee as a powerful retention tool.” It claimed that Adobe has further violated the Act by not providing customers with a simple mechanism to cancel their recurring, online subscriptions.
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